Refund policy
Overview
At Glossia.site, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on eligible purchases.
By placing an order through Glossia.site, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To qualify for a return:
- Return requests must be submitted within 30 days of delivery.
- Products should be returned in acceptable condition.
- Proof of purchase is required.
- Items must not be intentionally damaged, altered, or misused.
Free Returns
We provide free return shipping worldwide for eligible returns.
To begin a return, please contact:
Email:
suddrethpflueger75@hotmail.com
Phone:
(289) 878-5583
Our support team will provide complete return instructions.
Refund Process
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method.
Depending on your payment provider, refunds typically require 5–10 business days to appear.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
We will promptly investigate and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment.
After shipment, cancellation is unavailable, but eligible products may still be returned under this policy.